Leadership, Communications and Inter-personal Skills

Management & Leadership

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Introduction

Self-mastery is not achieved by accident — it is developed through intentional engagement with life’s events and circumstances and a commitment to expanding personal vision, awareness, and contribution. This course explores how enhancing self‑mastery enables professionals to communicate more effectively, lead with clarity, and act as authentic role models who inspire others. The Leadership, Communications and Inter‑personal Skills training course provides insight into how individuals think, perceive the world, and communicate, equipping them with advanced communication capabilities that strengthen leadership presence and impact.

Participants will explore the development of powerful vision, integrity, and influencing skills alongside practical communication strategies that enrich personal and organisational effectiveness. Emphasis is placed on improving interpersonal skills and leadership capability so participants can elevate collaboration, trust, and performance across teams. The Leadership, Communications and Inter‑personal Skills training course prepares professionals to lead with self‑understanding, influence others with confidence, and navigate interpersonal dynamics with skill and purpose.

Objectives

Participants will be able to:

·         Study Effective Management of our thoughts, beliefs, focus and action

·         Understand the impact of our values on our actions

·         Consider how to build confidence, enthusiasm and courage

·         Explore methods of improving communication

·         Examine how to enhance personal leadership skills

·         Analyze the public face of the leader

Course Outline

Day One: Self-Mastery, Reality and Responsibility

·         Controlling your Thoughts and your Actions - Taking Charge of your Brain

·         Shifting Paradigms to Bring Success

·         Tapping the Power of the Emotional Loop - The Shadow of the Leader

·         Gaining Power and Freedom by Taking Responsibility

·         The Power of Beliefs – Developing the Quality of Persistence

·         The Power of Beliefs – Developing the Quality of Resilience

·         The Power of Beliefs - Developing the Quality of Courage

Day Two: Achieving your Vision

·         Analysing the Impact of Values on Your Leadership

·         Understanding How Your Values Impact your Purpose

·         Designing Your Destiny with the Power of  a Personal Vision

·         Directing your Focus on Outcomes-focused Objectives

·         The Power of Beliefs - Developing the Quality of Self-confidence

·         The Power of Beliefs - Developing the Quality of Enthusiasm

·         Operating with Personal Integrity

Day Three: Advanced Communication Skills

·         Communicating with Intention - Understanding the Communication Process

·         How Communication Breaks Down and how to Avoid it Happening?

·         Building Rapport by Using Active Listening Techniques

·         Planning Effective Oral Communication

·         Delivering Effective Oral Communication – Techniques and Tips to Get your Message Across

·         Synchronizing your Verbal and Nonverbal Communication – Building a Commanding Personal Style

·         Dealing with Different Communication Styles and Needs

Day Four: Leadership

·         Understanding The Importance of Emotional Intelligence

·         Developing Self-awareness, Motivation, Empathy and Social Skills

·         Moving to A New Model of Empowerment

·         Recognizing 21st Century Leadership Skills

·         Interpreting Institutional and Interactive Leadership

·         Comprehending The Difference between Leadership and Management

·         Utilizing Effective Situational Leadership

·         Learning The 4 Es of Leadership at GE: Energy, Excite, Edge and Execute

·         Evaluating The Leadership Secrets of Jack Welch

·         Investigating Theories of Motivation

Day Five: The Public Face of the Mature Leader

·         Making Successful Presentations

·         Influencing through Appeal to Achievement of a Vision

·         Influencing through The Utilization of Logic

·         Influencing through A Genuine People Orientation

·         Displaying Personal Power in Communications

·         Overcoming The Failure Mechanism

·         Running Productive Meetings

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