Course Description

INTRODUCTION

If you want your team, organisation or career to thrive, you can no longer afford to make decisions based on reputation or experience alone – you need to ensure that data is in the driving seat when it comes to future planning.

By using behavioural data to understand and manage organizations, has fundamentally changed how companies operate. This training course will provide participants with a foundation in people analytics through discussion and hands-on exercises with real-world data and tools.

Objectives

There are basic questions that have an impact on businesses that no one can answer:

Is a manager really spending time with their team?

How often should a salesperson speak with a customer?

The reason we can’t answer these questions is a lack of data. Surveys and consultants are useful, but their shortcomings are evident. They’re slow, subjective, and don’t actually measure what happens in the real world.

Using real-world data to assess what is really happening

Understanding what behavioural data you already have and how to use it

Learning basic people analysis methods for HR dynamics

HR data-driven for people management and competency assessment

How behavioural economics can reinvent HR and make savings

Data-driven people management for improving performance

The benefit of this course:

Managers who have learnt to lead, manage and plan using data-driven methods will have new and better ways of performing their key leadership functions. They will offer increased decision-making, innovation, flexibility and confidence. They are better able to stand back from the everyday detail and focus on real-world organisational needs, secure in the knowledge that their actions and decisions are based on sound data.

Participants will be exposed to a range of different approaches to leadership and management practice using data and the latest thinking. This will allow them to grow their business skills and ability in challenging situations. The opportunity to experiment with new management techniques before applying them in the workplace will help build the confidence to move beyond traditional assumptions about the ‘right’ way to manage and lead.

Course Outline

Day 1

HR Data-driven for People Management

Competency Acquisition Analytics

Capacity Analytics to Measure the Efficiency

Employee Churn Analytics

Corporate Culture Analytics

Recruitment Channel Analytics

Leadership and Management Performance Analytics

Employee Performance and Productivity Analytics

Day 2

How Behavioural Economics Can Reinvent HR

Use the Principles of Behavioural Economics for HR Planning

Change the Context in Which You Present Choices to Employees

Develop Messaging that Influences Patterns of Performance

Build Messaging that Nudges People to Perform Better

Understand the Power of the Default Option

Understand How ‘Mental Accounting’ Affects Decision Making

Day 3

Competency Frameworks and Performance Management Data

Understanding Competency Frameworks

Basic Principles of Data-based Competency Measurement

Developing a Competency Framework

The Practical Use of Competencies and Real-data SWOT

Understanding How Data can be Used in Performance Management

Implementing a Successful Data-based Appraisal Scheme

Day 4

Data-driven People Management for Improving Performance

Moving from HBR Cases to A/B Testing: Case Studies and Examples

Core Tool: Social Network Analysis

Group Exercise: Rewire the Team and Organisation by Using Data

Building a People Analytics Team

Analysis of Data - Discussion

Discussion: Implementing Your Finding

Day 5

Data-driven Decision-making and Problem-solving for People Management

Causes of Poor Decision-making Due to Bad or Insufficient Data

Building a Data Model that will Improve Your and Others Decision Making

Practical Application Exercise and Case-studies Based on Participants Own Examples

Critical Thinking Approaches using Probing and Analytical Thinking

Overview of Proven Decision-making and Problem-solving Tools