INTRODUCTION

This Achieving Supervisory Excellence training course has been specifically designed to develop the competency of supervisory level personnel by equipping them with the knowledge, skills and understanding to achieve Supervisory Excellence in their respective disciplines. On this training course, you will learn about utilising management and leadership techniques to identify risks, problem solve, delegate, communicate effectively, develop yourself and others, control your team, your work environment; as well as create a climate and culture for improved performance. This training course is essential development for supervisors operating and working in any industry.

Objectives

By the end of this training course, you will learn to:

Understand your self-awareness, as well as your role in the organisation and management style in order to effectively apply self-management

Determine effective problem solving, risk identification and analysis within your working environment

Apply powerful interpersonal techniques to improve communication and manage others effectively

Apply development, coaching and feedback techniques to increase optimum people performance management

Improve team cohesion and impact on production through your management and actions

Course Outline

Day 1

The Importance of the Supervisory Role in the Organisation

Supervisory Role: Importance in Organizational Success

Managing or Leading as a Supervisor

The Power Bases of the Supervisor

Supervisory Characteristics, Competences and Behaviours

Inspiring Change and Innovations Leading to Continuous Improvement

Personal Accountability, Reliability, Integrity and Honesty

Day 2

Problem Solving, Decision Making and Time Management

Defining Problems

Assessing Risks and Analyzing Problems

Problem Solving Models and Techniques

Decision Making Processes

Time Problems

Prioritizing your Time and Others

Allocating Resources

Day 3

Mastering Communication and Interpersonal Skills

Overcoming Communication Barriers

The Power of Questions

Active Listening Skills

How to influence the outcome / effects of others?

Persuasion and Negotiation: Keys to Personal Influence

Conflict Management: Managing Conflict Assertively

Effective Meeting Skills

Day 4

Managing Your Team and Others for Results

Factors for Enhanced Team Development

Increasing Team Performance

Group Dynamics

Job Enrichment and Motivation

Effective Delegation of Tasks

Day 5

Developing Your Team and Others

How people learn?

Positive Development: Training and Development Planning

Coaching for Personal and Team Growth

Giving Powerful Feedback to Increase Optimum Performance

Next Steps