Leading Through Crisis
Management & Leadership
Introduction
As the risk stakes increase in our uncertain world, the
requirement to plan for crisis has never been greater. If you are undecided where to begin or
require a refresher on latest international best practice, then I can think of
no better place than attending this new dynamic Centre training course. It will assist and guide you to understand
the nature of crises, how to get the utmost from your response team and
crucially, how you respond as a leader. This includes how you manage yourself,
your team and the stress and emotions encountered in a crisis.
It will center on your role as a leader through
turbulent times – what interventions to make and when to delegate, this will
ensure your team and organization stays positive, productive and connected.
Objectives
By the end of this training course, you will have
learned how to:
·
Identify the potential impact of
Crisis, and importantly, how to circumvent it
·
Managing your own emotions ensures
minimization of stress to yourself & your team
·
Proactively plan through the
identified stages of crisis management
·
Recognise and deal with dysfunctional
behaviour, often caused by crises
·
Create a compelling clear vision to
guide people to a future beyond the crisis
Course Outline
Day One: No
Organisation is immune from crisis, recognition of this is essential for
Leaders to create a crisis-resilient culture.
·
Definition and nature of a crisis, how
to recognise a crisis-prone organisation
·
Advising the C-suite of all the
potential critical risks
·
Reactions to crises – a set of models
to help you understand yourself & team
·
Personal response to crisis -
qualities of leaders in times of crisis - a self-audit
·
Leadership skills - Creating a proactive
crisis management culture
·
Leadership skills - How to manage the
denial-curve
·
Leadership skills - How to avoid Groupthink
·
Example of corporate self-inflicted
Crises & Discussion
Day Two: Leading
Teams & Organisations Through Crisis
·
Six key
steps for achieving effective Team Management in a Crisis
·
Team makeup, who are the key members
·
Crisis Communications – how to avoid
the ten most common mistakes
·
Using social media to keep ALL your
stakeholders informed
·
How to keep your team motivated,
focused and productive in a crisis
·
Building a culture of self-reliance in
crisis and remote working situations
Day Three:
Basically, leadership in a crisis comes down to the skills, abilities and
decision-making of you and your team
·
Rational
Human Behaviour in a Crisis
·
Individual
and Collective Psychology in a crisis
·
Individual
and collective Decision-making in a crisis
·
Techniques
for managing stress - your own and your team’s
·
How
different personalities respond to crises and how you can help them through it
·
How
personal experience can help or hinder your leadership in a crisis
·
Working
with emotional intelligence in a crisis
Day Four: Operations,
Emergency Response, and Incident Command
·
Discuss
the three main levels: Strategic, Tactical and Operational
·
Core
Roles & Responsibilities: Analysis of the whole team
·
Delegation
through mission-based leadership
·
Opportunity
in times of crises – looking beyond the horizon
·
Setting a
clear, inspiring vision for exiting the crisis
·
Managing
the new ‘Business as Usual’ in the return to ‘normality’
Day Five: Training
& Exercising of your Crisis Management Team CMT
·
How to
build a culture of learning and development during a crisis
·
One size
does not fit all - How to identify role-specific training for the CMT
·
What
Crisis Drills can be considered from a provided list
·
Investigate
the many types of Crises Exercises that are available
·
Exercising,
selecting the most appropriate type of event and objectives
·
Using
scenario planning to look at potential future events
·
Overview
of the Course
·
Individual
Action Plans
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