Introduction:

This Competent Manager training course will provide you with the essential tools and skills necessary to manage your team as a professional and competent manager. During this highly interactive and fun course, you will discover many aspects of how modern managers need to interact with those around them. It is a unique opportunity to learn, practice and hone a wide range of tried and tested and cutting edge techniques for managing people. This Management & Leadership training course on The Competent Manager will build your confidence, ensuring the very best from your team performance, managing in a way that will motivate and inspire those around you to achieve greater productivity and results. Attending will aid you in your quest to become a competent manager.

Objectives:

By the end of this Competent Manager training course, you will be able to:

Develop and understand the crucial skills and competencies required to become a competent manager

Explore and create a better understanding of different approaches to management, whilst enhancing your own leadership style

Learn how to manage performance of teams and individuals

Manage and develop teams high performance teams

Challenge and improve the necessary skills of the competent manager to negotiate, influence and persuade

Create a compelling and exciting continuous professional development plan to enhance your career.

Course Outline

Day 1

Training Course Introduction and Objectives

What are The Key Roles of Competent Managers?

Essential Skills and Competencies required for The Role

Understanding How Management has to Adapt to Culture

The New Business Reality and Its Impact on Managers

Building A Professional Development Plan

Creating Business Culture within Our Teams

Embedding Positive Behavioral Standards

Risk, Reward and Motivation

Day 2

Establishing the Difference Between Management and Leadership

Alternative Approaches to Management

What is Your Own Leadership and Management Style?

The Impact Your Leadership and Management Style has on Other People

The Crucial Link between Personality Styles and Assigning Responsibility

Understanding The Mind-set of Your Staff

The Art of Running Effective Team Meetings

The Dreaded Performance Improvement Meetings

Time Management: Using Your Time More Effectively

Day 3

Understanding The Performance Management Cycle

Identifying and Agreeing Individual and Team Objectives

Essential Skills to Ensure Excellent Performance

Monitoring Performance Ethically

Professional Ways to Review Performance and Offer Feedback

Effective Questioning Models

Silent Coaching to Improve Individual Performance

Listening: A Manager’s Greatest Weapon

Motivation: Modelling from Others via The Four Quadrant Technique

Day 4

Identifying Stages of Team Development

Understanding The Difference between A Group and A Team

Belbin Team Roles and Their Contribution to A Successful Team

Identifying and Preparing For Effective Team Development

How to Present Our Ideas to The Team

Communication Tools For Managers

Creating A Culture of Recognition

The Recognition Formula

Day 5

Negotiation Styles and When They Might be Appropriate

Influencing Your Line Manager, Colleagues and Customer

The Power of Persuasion: Identifying Appropriate Opportunities and Strategies

Negotiation Secrets to Help Win

Letting The Other Person Save Face: The Ethics of Negotiation

Elite Negotiators – case studies from around the globe

Continuing Development Schedule – Why is it important?

Readers are Leaders.